At Instrumentspace, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we want to ensure a hassle-free experience if you need to return an item. Please review our refund policy below:
Refund Period:
You are eligible for a refund within 60 days of the original purchase date. If 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Refund:
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. It must also be accompanied by proof of purchase.
Refund Process:
To initiate a refund, please contact our customer service team with your order details. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate, and we will cover the return shipping costs.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us to arrange the exchange.
Contact Us:
If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to help!
Thank you for shopping at Instrumentspace. We appreciate your business and hope to exceed your expectations with our products and services.